Refund policy

PARO Return & Refund Policy

At PARO, every piece is quality-checked before it leaves our hands. We hold our products to a high standard, and we extend the same standard to how we handle returns.

1. Return Eligibility
We accept returns under two categories:

  • Damaged or Defective Items — no return fee, full refund/replacement including original shipping costs, subject to video evidence (Section 5).
  • General Returns (Any Reason) — including change of mind, incorrect size/fit, or colour/design not matching expectations. A flat return fee of ₹40 applies, deducted from your refund. Item must be unused, unworn, and in its original packaging/condition.

Both categories must be initiated within the timeframe below.

2. Return Timeframe
All returns — whether for damage/defect or any other reason — must be reported/initiated within 3 days of the delivery date. Requests made after this window will not be eligible for a return, exchange, or refund, regardless of reason.

3. Refund Process & Timing
Once your return request is reviewed and approved (video evidence for damage claims, or item inspection for general returns), your refund will be processed within the notified timeframe.

  • Refunds are issued to your original method of payment.
  • For general returns, ₹40 will be deducted from the refund amount.
  • For damage/defective returns, the full amount (including original shipping) is refunded — no deduction.
  • Your bank or card provider may take additional time to reflect the refund.

4. Exchange Options

  • Damaged/Defective: choose between a replacement of the same item or a full refund. Subject to stock availability; if unavailable, a refund is issued.
  • General Returns: refund only (minus ₹40 fee); exchanges are not offered under this category.

5. Damaged or Defective Products — Evidence Requirement
To qualify for a fee-free refund/replacement:

  • A video of the unboxing process must be recorded, clearly showing the package being opened and the damage/defect.
  • The video, along with your order number, must be sent to parofashionjewellery@gmail.com within 3 days of delivery.

Without this video evidence, the request will be treated as a General Return (₹40 fee applies) rather than a damage claim, provided it still meets the 3-day window and condition requirements.

6. General Returns — Requirements

  • Item must be unused, unworn, with tags and original packaging intact.
  • No video evidence required, but item is subject to inspection on receipt.
  • Customer is responsible for return shipping costs (see Section 7).

7. Non-Returnable Items
Regardless of category, the following are non-returnable:

  • Items damaged due to misuse, normal wear and tear, or improper care after delivery
  • Gift cards
  • Items returned after the 3-day window, or items showing signs of use/wear

8. Return Shipping Costs

  • Damaged/Defective: PARO covers return shipping in full.
  • General Returns: customer bears return shipping cost, in addition to the ₹40 return fee.

For any questions, reach out at parofashionjewellery@gmail.com.