Refund policy

Return & Refund Policy — PARO

At PARO, every piece is quality-checked before it leaves our hands. Because of this, we hold our products to a high standard, and we extend the same standard to how we handle returns.

1. Return Eligibility

Returns and refunds are accepted only if your item arrives damaged or defective.

We do not accept returns for reasons such as:

Change of mind
Incorrect size or fit preference
Colour or design not matching expectations

This policy allows us to maintain the integrity and exclusivity of every PARO piece, while ensuring genuine issues are resolved quickly and fairly.

2. Return Timeframe

If your item arrives damaged or defective, you must report it within 7 DAYS of the delivery date.

Requests made after this window will not be eligible for a return, exchange, or refund.

3. Refund Process & Timing

Once your damage report and video evidence (see Section 5) have been reviewed and approved, your refund will be processed within the notified timeframe.

Refunds will be issued to your original method of payment
Your bank or card provider may take additional time to reflect the refund in your account

4. Exchange Options

If your item is confirmed as damaged or defective, you may choose between:

A replacement of the same item, or
A full refund

Exchanges are subject to stock availability. If a replacement is unavailable, we will offer a refund instead.

5. Damaged or Defective Products

To qualify for a refund, replacement, or exchange, the following is required:

A video of the unboxing process must be recorded, clearly showing the package being opened and the damage or defect on the product
The video, along with your order number, must be sent to parofashionjewellery@gmail.com within 7 DAYS of delivery

Without this video evidence, we will be unable to process a return, exchange, or refund. This is the only criterion by which a return is accepted.

Once verified, we will offer a replacement or full refund, including any shipping costs incurred.

6. Non-Returnable Items

As outlined above, all items are non-returnable unless they arrive damaged or defective with valid video evidence. This includes, but is not limited to:

Items that arrive in correct, undamaged condition
Earrings, for hygiene reasons
Items damaged due to misuse, normal wear and tear, or improper care after delivery
Gift cards